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Parts OE Verses
Aftermarket: We offer both OE parts and aftermarket
parts. In many cases both parts come from the exact same place.
Sometimes the only difference is the box and the price! We have
specifically left out certain aftermarket brands that we feel do
not meet our high standards. Our reputation is the most valuable
part that we offer so you can rest assured that we
WILL NOT sell parts that we can not confidently stand
behind!
Parts
Prices: How can our
prices be so low? Our answer is quite simple! Volume and a low
profit margin! Most Import car parts are not that expensive, but
many companies have no problem making outrageous profits at the
customer's expense. Our objective is to keep you as a happy
customer for many years by selling you quality parts with fair
pricing.
Parts &
Service:
If a problem exists with your order we will do whatever is
necessary to make you happy. The bottom line is "We want you as
our Customer".
About
us: The entire concept became a reality when
several people who had been involved with the automotive industry
for 42 years began to have a vision of what automobile customers
needed and how they could have there needs met. After close
interaction, we began to notice that there was significant need
for someone to provide the Import enthusiast with the total
package concerning their cars. As this "Vision" became a reality
we began to search for the pieces that would complete the puzzle!
After significant research we developed a TEAM of individuals that
had the same vision. This TEAM consisted of a ASE Mastertech (for
15 years) and a Computer Programmer (with 25 years experience) to
help us make this work. The one common denominator that we all
share is that we have a genuine belief in our lord and savior
JESUS CHRIST! It is our
commitment to you that we will do everything within our power to
provide you with fair prices on parts for your vehicles along with
our expertise regarding these cars. We do not claim to be perfect,
just forgiven!
Where are we located:
We have 3 divisions of Our Websites, 2 in Elon, North
Carolina and one in Rock Hill South Carolina. We have 27
warehouses throughout the United States that our parts are shipped
from. In most cases we attempt to ship your order from the
warehouse that is located closest to you. However, in some cases
we may not be able to do this due to the part location.
Parts Order Toll Free Line:
866-440-8756 is the Direct Order Line.
Parts -
Warranty and Returns: Failures of parts due to
improper installation (i.e. not in accordance with O.E.M.
specifications), accident, misuse, over-heating, or improper
maintenance are not covered by this warranty. If incorrect parts
are shipped we will do everything within our power to see that you
get the correct parts in a quick manner. All parts come with a one
year warranty (unless otherwise stated from the manufacturer of
said part)! Parts cannot be returned for no reason at all and
cannot be returned if they do not arrive to us within 45 days of
the original invoice! It will be at the discretion of the
administration to determine whether a part can be returned. NO
SHIPPING FEES will be refunded. There will also be a 25%
restocking fee on parts that are returned as long as they are
accepted by the administrators (no electrical parts) . If we chose
to accept the parts then it will be at our discretion of whether
or not to issue a site credit or refund! Many times the Restock
fee can be avoided if the site credit is applied which allows you
to utilize the full amount of the return on future orders. All
cores must arrive back to us within 60 days for credit and All
return to stock parts must arrive within 45 days.
Return Address: - Mercedes Returns, 310 Cannon Dr,
Rock Hill, SC 29730
Parts Orders
to International Customers - The Mercedes Site is
only responsible for the parts while they are in the US. We are
not responsible after parts reach customs.
NOTE: We can only accept payment
for International orders by Bank Wire Transfer, Western Union, or
American Express.
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Parts & Our Disclaimer:
The Mercedes Site & its representatives are in no way responsible for
personal injuries or vehicle damage that may occur by using the
information or parts that are sold from this website! Doing
mechanical work on vehicles should be done by Professional
mechanics and not those without education or ability to do so.
Injuries CAN and WILL occur if safety measures are not taken! Any
products purchased or information obtained through those
representing The Mercedes Site is done at your own risk. Your
acceptance of this policy is identified by visiting our site and
asking questions or purchasing parts via the site.
Privacy Policy:
At The Mercedes Site, we are committed to maintaining your confidence and
trust, and accordingly have established and follow a strict
Privacy Policy to protect personal information you provide online.
All personal information you provide such as your name, postal and
e-mail address or telephone number, will remain private and
confidential. All personal information you provide is stored in a
secure location, is accessible only by designated staff, and is
used only for the purposes for which you provide the information
(such as processing your order, replying to your request, or
handling your complaint). |